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Mount Vernon, Knox County, Ohio


MOUNT VERNON - Knox County 9-1-1 celebrated the second full week of April (April 10-16) as National Public Safety Telecommunicators Week. The week, sponsored by the Association of Public-Safety Communications Officials (APCO) International and celebrated annually, honors the thousands of men and women who respond to emergency calls, dispatch emergency professionals and equipment, and render life-saving assistance to the world’s citizens.

Recent events have highlighted the work of telecommunications professionals at Knox County 9-1-1.

The “Life Saver” Award has been given to Dispatcher Paty Steward for her work in giving life saving emergency medical CPR instructions to the caller and saving the patients life.

The “Most Helpful” Award has been given to Dispatcher John Young for his time spent on creating training material for new hires.

The “Best Attitude” Award has been given to Dispatch Supervisor Sherry Beatty who always displays professionalism and positivity.

The “Dispatcher of the Year” Award has been given to Dispatch Supervisor Bailey Reed. This award was voted on by her peers. Bailey is an excellent leader and has been very eager to excel and move forward in her career. The following is a quote from one of her coworkers.

911 dispatchers

Knox County 9-1-1 Dispachers from left: Bailey Reed, Bailey Reed, Dispatcher of the Year; Paty Steward, Life Saver Award; Laura Webster, operations manager; Sherry Beatty, Best Attitude Award; and John Young, Most Helpful Award - Photo courtesy Virgil Shipley, Mount Vernon News.

“Bailey Reed is respectful, direct, and gets needed information when taking calls, along with displaying compassion to others as needed. Bailey is knowledgeable, helpful, and eager to take on new tasks and share her learning with others. Although Bailey has been here a relatively short time compared to others, she carries herself and her responsibilities like a seasoned dispatcher”.

Laura Webster, Operations Manager would like to thank all of the dispatchers for the stressful but rewarding job they do. Dispatchers are the “first, first responder”.

Knox County 9-1-1 was first implemented in 1994. At that time the operations were ran from the Mount Vernon Police Department and the Knox County Sheriffs Office. July of 2014 Knox County 9-1-1 opened its independent consolidated dispatch center. Knox County 9-1-1 is responsible for all 9-1-1 calls, law enforcement, fire and EMS dispatch and communications, including the oversight of the Law Enforcement Automated Data System (LEADS) for our law enforcement partners. For more information visit their website at www.knoxcountyohio911.com.


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